Privacy Policy

Privacy Policy

At Accounting Folks, we are committed to protecting and respecting your privacy and safeguarding your personal, business and financial information. With the magnitude of our client base, it has been and always will be a priority to ensure secure internal and external distribution of ‘personal information’.

The Accounting Folks Commitment

Accounting Folks has implemented the necessary safeguards to ensure such that your information is secure.

At Accounting Folks, we have educated our entire organization to understand the importance of

‘personal information’ and our policies stem from the privacy standards established by federal and provincial regulations and industry bodies. Personal Information is defined in the law as “information about an identifiable individual,” excluding the name, title of business address or telephone number of an employee of an organization.

Our Privacy Principles

Our privacy principles strongly affect the way we do business and have been instilled each and every one of our employees across the country.

The principles at Accounting Folks have been built upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.


Accounting Folks is responsible for maintaining and protecting personal information under our control and has designated a group of individuals who are accountable for our compliance with the following principles.

Identifying Purposes

Accounting Folks will identify the purposes for which personal information is collected at or before the time the information is collected.


The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where inappropriate (i.e. where required or permitted by law).

Limiting Collection

The customer information shall be limited to that which is necessary for the purposes identified by the organization. Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention

Personal information must not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information may only be retained only as long as necessary for the fulfillment of those purposes.


Personal information must be as accurate, complete and up‐to‐date as is necessary for the purposes for which it is used.


Personal information must be protected by security safeguards appropriate to the sensitivity of the information.


Accounting Folks must make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Individual Access

Upon request, an individual must be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging Compliance

An individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for the organization’s compliance.

Privacy Protection in Canada

This privacy policy has been developed to meet the compliance standards established by Canada’s Personal Information Protection and Electronic Documents Act, the CSA Model for the Protection of Personal Privacy and OECD’s Guidelines on the Protection of Privacy and Transborder Flows of Personal Data. Personal Information Protection and Electronic Documents Act.

The Personal Information Protection and Electronic Documents Act, formerly referred to as Bill C‐6 is essentially about balance. On one hand, it respects an individual’s right to privacy while on the other, it recognizes the need for industry and organizations to collect, use and disclose personal information. This law as its name suggests, encompasses two primary objectives. The first objective is to establish

rules that govern the collection, use and disclosure of personal information by private sector organizations. The second objective is to acknowledge the validity and legality of electronic documents.

This federal law will significantly impact the way private businesses, corporations, federal agencies, not‐ for‐profit organizations and associations handle the personal information with which they have been entrusted. At the same time, it will clearly establish a code of privacy practices that will provide Canadians from coast to coast with a mechanism to ensure their personal information is handled respectfully.

The heart of this Act is based on the 10 Principles established by the Canadian Standards Association’s Model Code for the Protection of Personal Information. These principles were recognized as a Canadian standard in 1996 and address the ways in which organizations should collect, use and disclose personal information. They also address an individual’s right to access his/ her personal information in addition to his/her right to have it amended where appropriate.

In order to govern the commercial information‐handling practices within provincial jurisdictions, each province has been encouraged to enact legislation that is substantially similar to the federal law. Quebec enacted comparable legislation in 1994 called an Act Respecting the Protection of Personal Information in the Private Sector. As other provinces enact similar legislation, organizations conducting commercial activity within a province will be subject to the provisions of their provincial laws rather than the federal Act. However, the Personal Information Protection and Electronic Documents Act will continue to regulate cross‐border, inter‐provincial and international trade and commerce.

The implementation of this federal law relating to privacy occured in three stages. The first phase, which is effective as of January 1, 2001 will affect federally‐regulated private organizations including Canadian banks and airlines as well as to organizations that collect, use or disclose personal information for profit on an inter‐provincial or international basis. On January 1, 2002, this law was extended to cover personal health information. Two years later on January 1, 2004, most organizations regardless of their size, which collect, use or disclose personal information in the service of commercial activity, became subject to the provisions of this Act. For more information regarding this legislation, please visit the official Web site of the Privacy Commissioner of Canada or the Electronic Commerce branch of Industry Canada.

What Information do we collect?

The way in which we do business today has changed over the years. At Accounting Folks, customer information is gathered to offer accurate and value‐added services for our corporate customers seeking education solutions. Having up‐to‐date and accurate information helps us provide you with the best possible service and educational recommendations and to offer additional products and services we believe might be of benefit to you.

Personal Information

Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in person, at a center, over the telephone or by corresponding with you via mail or the Internet.

Personal Information does not consist of the following: First name and surname

  • Title
  • Telephone number
  • Business mailing address
  • The type of information we usually collect and maintain in your customer file may include your: Personal Customers
  • Name (first and surname) Mailing Address
  • E‐mail Address Telephone Number Place of Employment
  • For business customers, information may include: Business Customers
  • Business Name
  • Business Address
  • Business Telephone Number
  • Name(s) of Owner(s), Officer(s) and Director(s) Industry Type

Reasons for having your personal information

Without it, we won’t have any way of identifying and tracking you training data. Results have to be matched to you and not to someone else. This is important both to our students and to Accounting Folks. The Personal Information you provide allows us to do a variety of things:

Business Customers

  • Maintain accurate records of your service history
  • Register you for services
  •  Send you updates to our service offerings

Should you prefer to not let us have or keep your Personal Information, you will need to say so when you join any of our services.

Some Personal Information you give Accounting Folks is needed to register you for our services. Other option information that we ask you to share with us allows us to improve our products and services and provide you with more personalized services and a greater selection of services.

How is your information used?

We don’t sell or distribute our client list under any circumstance. But we do share your file in order to:

  1.   Serve We occasionally contract with certain supplier or vendors, for example, to print and/or distribute materials to you or to maintain your record electronically.
  2.  Compile records and report
  3.   Report to industry For example, examiners may contact us to ensure that you’ve completed the service.

The information that you supply to Accounting Folks will be used to respond to your inquiries and to provide you with Accounting Folks products and services. Accounting Folks may authorize third party suppliers and service providers to use this information to assist Accounting Folks in providing our services. If you are processing a credit card transaction with us, we will collect verification information from our credit card authorization services.

We may provide information about you, including your name, address, telephone number, email address and registrations with Accounting Folks, your company or business name, age range (only if you provide it to us), and gender (only if you provide it to us) to the following:

  1.  Accounting Folks “Partners” identified at this site.
  2.  Businesses providing services and technical support for services for which you register.

We may use your personal information to contact you by telephone, email or regular mail in respect of Accounting Folks offerings, promotions, announcements, market research surveys and to effectively administer our relationship with you. The use of the information collected in such market research surveys will be explained to you in such surveys. You will be able to “unsubscribe” to promotional mailings and contacts at any time, but certain communications from Accounting Folks including service announcements and administrative messages relating to services in which you are or have been enrolled are essential to our services and you may not opt out of receiving them.

Accounting Folks may share aggregate information about our users with advertisers, business partners, and other third parties, but such information will not personally identify any individual. Example: Accounting Folks has X number of clients from Toronto and Y number of clients from Western Canada.

Please note that Accounting Folks has no responsibility for the privacy policies and practices on web sites that may be linked to our web sites or to companies that may provide additional products or services. You should refer to those organizations’ own privacy policies to learn how they collect, use and disclose information about you.

Accounting Folks may disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, investigate, contact or bring legal action against someone who may be engaging in illegal activity or may be causing injury to or interference with (intentionally or unintentionally) Accounting Folks’s rights or property, its users, or anyone else. Accounting Folks may also disclose your information when we believe in good faith that the law requires it.

Does my employer have access to my records?

Your company may require you to complete an information release consent form. If we receive a completed copy of your form, we will release your Personal Information to your employer, along with your status and performance in Accounting Folks services and in any reports Accounting Folks may create that involve your Personal Information

How do you ensure my personal Information is safe?

When you enter sensitive Personal Information such as your credit card number online, that information is protected during transmission by using industry‐standard Secure Sockets Layer (SSL) encryption technology. While you are on a secure page, the lock icon will appear in the bottom right corner of Web browsers such as Internet Explorer indicating that the information you are providing will be transmitted using SSL encryption technology; when you are just “surfing”, the clock is unlocked and in most cases

will not appear on the screen. Paper‐based forms and reports containing Personal Information are kept in a locked cabinet or in a locked room, with access key restrictions.

How long will Accounting Folks keep information about me?

Accounting Folks only keeps in its system personal information that it needs to track your progress or to offer you services. After you’ve completed what you registered for, Accounting Folks will, as a matter of policy, keep contact information for you for up‐to 36 months. Accounting Folks would appreciate your help in keeping your contact information as current as possible.

What am I agreeing to when I consent to this Privacy Policy?

You are agreeing and consenting to share your personal information with Accounting Folks, for the use and disclosure by Accounting Folks under the conditions set out in this Privacy Policy. This will allow us to serve you.

How do I change or update my personal information?

If you want to change or update your information or profile on Accounting Folks’s database, please email or contact your local Accounting Folks representative.

Will you let me know if you make changes to the Accounting Folks Privacy Policy?

Yes. If we make important changes, we will notify you by posting a prominent notice on our home page at and may notify you by mail or email, as needed. Once we tell you about such changes, you will let us know that you accept them by continuing to use our Web site and our services. In addition, since Accounting Folks has the right to change this policy, as circumstances require, you should visit our Web site at from time to time to re‐read the policy.

Our Opt‐out Policy

“Your Privacy Is Important To Us”

We’re selective about the mail you receive. At times, we invite you to take advantage of special offers or inform you of new benefits in the mail. All of these mailings come only from us, our affiliates, or other well established companies. Each offer is carefully developed to ensure it meets our standards. Should you wish, for any reason, to not receive such offers from Accounting Folks, please contact our support personnel in one of the two following ways:

  • Phone
  • Email

How we safeguard your information

At Accounting Folks, we do our utmost to protect and safeguard your personal and financial information. We believe there are measures you should take as well. The following is a list of things you can do to protect yourself against fraud and uninvited intrusion.


When you enroll in online services such as our e‐learning services, the passwords you use are encrypted. Encryption is presently the most effective way to achieve data security. Just as it is important for us to employ strict procedures to safeguard your information, you also should take precautions in handling your passwords. When selecting a password, we suggest that you use a combination of letters and numbers and do not use words that can be easily associated with you such as the name of a family member, a pet or the street on which you live. We also suggest that you change your password

Personal Information

You should not share personal or financial information such as your account number or credit card number with others unless you clearly understand the purpose of their request and you know with whom you are dealing.

Online Security

To make sure your connection to the protected areas of Accounting Folks web sites are secured, look for either a ‘closed lock’ or an ‘unbroken key’ icon located at the bottom right hand side of your browser’s task bar. You may also check the address bar to determine if SSL (Secure Socket Layer) is active by looking at the beginning of the address. If it starts with “https” rather than the standard “http”, then SSL is operating.

Cookies and Accounting Folks

We use “cookies” which are software devices which are sent to your internet browser and are stored on your computer’s hard drive. Cookies allow us to remember who visits our site, so that you do not need to re‐enter a password multiple times, permit our server to recognize you when you visit our website, in
the future and allow us to customize our site to you, including in respect of advertising at this site. When you view advertisements at our site, our advertisers may also use cookies to make their advertising effective, and use of the cookies by our advertisers is subject to their own privacy policies and not the Accounting Folks Privacy Policy. We also use cookies to collect aggregate information about our users, but no personal information will be shared with recipients of this aggregate information. You can configure your browser to accept or reject cookies, but rejection of cookies may limit your ability to use this site.

Other Web sites

Accounting Folks Web sites may contain links to other third party sites that are not governed by this privacy statement. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave Accounting Folks Web sites. Additionally, we are not responsible for the privacy practices employed by other third party Web sites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

Questions, Concerns & Complaints

If you have a concern or complaint about privacy, confidentiality or the information handling practices of Accounting Folks, our employees or service suppliers, please contact our Manager Operations in any of the two following ways:

Before contacting us, be sure to gather all the facts in order to save yourself valuable time. As thoroughly as possible, you should:

Assemble all supporting documents concerning your complaint, paying special attention to the dates of occurrence if you don’t already have it, obtain the names of any employees who were involved, clarify the circumstances in your own mind and determine what you would like us to do.
u clearly understand the purpose of their request and you know with whom you are dealing.
Once you’ve gathered this information into a written document, you can submit in one of two ways:
Email or Phone


Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by Accounting Folks (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property

The Site and its original content, features and functionality are owned by Accounting Folks and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third‐party sites that are not owned or controlled by ACCOUNTING FOLKS.

ACCOUNTING FOLKS has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third‐party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about this Agreement, please Contact Us.

phonerequest a call back

our values